FAQs

HOW TO PLACE AN ORDER?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order – do so by going to the cart and clicking “BUY NOW” button. Follow the instructions by providing us with delivery information and select payment method. We will ship your package within 2-3 business days.

CAN I CANCEL MY ORDER?

If your order has not yet been fulfilled, it can be fully refunded. Please contact us at mytabyshop@gmail.com with your order number and we can take care of it for you!
Your order cannot be refunded if it has already been fulfilled.

CAN I REFUSE MY SHIPMENT?

Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to myTaby. This amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us at mytabyshop@gmail.com before your order is shipped

HOW IS MY PACKAGE SHIPPED?

mTaby ships through standard letter mail with USPS. This can take anywhere from 7-21 days (excluding weekends and holidays).

Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). 
Neither myTaby nor USPS are responsible for lost packages if your shipping address is entered incorrectly. 
myTaby is not responsible for lost or stolen packages.

WHERE ARE YOU LOCATED?

We are located in Texas, U.S.

ARE YOUR SCRUNCHIES HANDMADE?

I handmake all my scrunchies from a scratch in my home studio.

CARE INSTRUCTIONS

How can i wash my scrunchies?

  • Fill a bowl with warm water and add a small amount of your favorite shampoo or gentle detergent
  • Gently hand-wash your scrunchies
  • Rinse using cold water
  • Squeeze the excess water out of the scrunchies
  • Hang or lay them out to air dry